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helpme.doc
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1995-06-01
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4KB
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81 lines
============================================================================
Common problems and solutions
=============================================================================
NOT ENOUGH FREE MEMORY
======================
Problem: When I run the program, it refuses to start and gives me
the message "You need (amount) of free memory to run this program".
Solution: You need to free up more main (conventional) memory before
starting the program. Here are some solution tips:
1. If you are trying to run the program from Windows, completely exit
Windows and try running it from DOS.
2. If you are trying to run the program from "DOSSHELL" or any other
menu program, please exit from the menu program. Then, run the program
from the DOS prompt. Menu programs often occupy enough memory that
there won't be enough left for the program.
If neither #1 or #2 solves the problem, do the following:
1. From the DOS prompt, type "MEM" and press Enter.
2. You'll see a lot of information about your computer's memory. Look at
the number after the words "Largest Executable Program Size". This is
how much memory you currently have available.
Now you need to free up more main memory. Here are some tips:
1. If you're using DOS 6.0 or later, reboot your computer by pressing
RESET or Ctrl-Alt-Del. Wait for the message "Starting MS-DOS..." to come
up. Now press the [F5] key (or F8 if running DOS 6.2).
This will cause DOS to bypass all of your TSR's, memory managers,
and other programs which normally occupy main memory.
Now change into the program directory and begin the program.
2. If you have a version of DOS earlier than 6.0: You need to create a
"Boot Disk" also called a "System Disk" to allow you to start your
computer without loading all the TSR's and memory managers that take
away main memory. Here's how.
A. Put a blank disk in your A: drive and format it as a DOS disk. (Don't
do this in your B: drive - it won't work!) To do this, type the
following command:
FORMAT A: /S
B. Wait while your computer formats the disk.
C. Label the disk "Boot Disk" or "System Disk" and keep it handy.
You'll need this disk whenever you want to start the program.
Now, you can reboot your computer and play the program:
A. Put the boot disk in your A: drive.
B. Restart your computer, either by pressing CTRL-ALT-DEL, by
hitting your reset button, or by turning it on.
C. Wait while your computer boots from the boot disk.
D. After a little while, your computer will stop and give you the A>
prompt.
E. Now change to your hard disk by typing C:
F. Go into the program directory by typing CD \(directory name)
G. Now begin your program.
Note to owners of "Stacker", "Superstor", and other hard disk compression
programs: If your C: drive is compressed and you need a boot disk to
start the program, you must install the program on a different,
non-compressed drive. See your manual for instructions on doing this.
(This only applies to users of DOS version 5.0 or earlier).
FOR FURTHER TECHNICAL SUPPORT
=============================
If you need further assistance, contact the author of the program.
The author will usually have contact information in a file, such as
an ORDER form, or in their main DOC file. It will also have more
information on running the program.